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Return Policy
Return & Refund Policy
Effective Date: January 1, 2024 | Last Updated: June 11, 2025
PLEASE READ CAREFULLY
Returns and exchanges are only accepted for unopened products in their original sealed packaging within 15 days of delivery. Opened or used perfumes cannot be returned or exchanged unless the product arrived damaged or defective.
15-Day Window
Return or exchange within 15 days of delivery date
Unopened Only
Product must be sealed in original packaging
Damaged Items
Report within 48 hours for full refund or replacement
Wrong Item?
Exchange for correct product at no extra cost
1 Return & Exchange Eligibility
To qualify for a return or exchange, your item must meet ALL of the following conditions:
| Condition | Requirement | Status |
|---|---|---|
| Timeframe | Return initiated within 15 calendar days of delivery date | Required |
| Unopened & Sealed | Product must be completely unopened with original cellophane wrap and seals intact | Required |
| Original Packaging | Product in original box with all accessories, inserts, and authentication cards | Required |
| Proof of Purchase | Order number, receipt, or packing slip must be included | Required |
| Free Gifts | Any promotional gifts received with the order must also be returned | If Applicable |
| Opened or Used | Products that have been opened, used, or tested cannot be returned | Not Accepted |
Strict Policy on Opened Products
For hygiene and safety reasons, we cannot accept returns or exchanges on any perfume that has been opened, used, or tested. Once the cellophane seal is broken or the box is opened, the product is considered used and is no longer eligible for return. This policy protects all our customers and ensures every product sold is 100% new and authentic.
Tip: Please carefully review your order before opening. Check that the fragrance name, brand, and size match what you ordered. If you receive the wrong item, do not open it — contact us immediately for an exchange.
2 Non-Returnable Items
The following items are final sale and cannot be returned or exchanged under any circumstances:
- Gift Cards & E-Gift Certificates — Digital and physical gift cards
- Clearance & Final Sale Items — Products marked "Clearance" or "Final Sale"
- Opened or Used Perfumes — Any product with broken seals or cellophane
- Tester Bottles — Tester products are final sale (unless damaged in transit)
- Personalized Items — Engraved or customized products
- Beyond 15 Days — Any return request after 15 days of delivery
Clearance Items
Clearance and final sale items are clearly marked on the product page, in your cart, and at checkout. Please review your order carefully before completing your purchase. These items are heavily discounted and cannot be returned.
3 How to Return or Exchange
Follow these steps to return or exchange your unopened product:
1
Contact Us
Email info@myperfumesoutlet.com with your order number and reason
2
Get Authorization
Receive RMA number within 24 hours if eligible
3
Pack Securely
Pack unopened item in original box with RMA number included
4
Ship Back
Ship to our Toronto warehouse with tracking. Keep receipt
5
Inspection
We verify seals are intact (1–3 business days)
6
Resolution
Refund issued or replacement shipped
Return Shipping Address
My Perfumes Outlet Returns Department
69 Castle Hill Dr, Scarborough, ON M1T 2Y4, Canada
Important: Include your RMA number on the outside of the package. Returns without RMA numbers will be rejected.
Return Shipping Costs
| Return Reason | Who Pays Shipping? | Notes |
|---|---|---|
| Wrong item received | We Pay (Free) | Prepaid return label provided |
| Damaged or defective | We Pay (Free) | Prepaid return label provided |
| Ordered wrong product | You Pay | Must use trackable service |
| Changed mind | You Pay | Must use trackable service |
4 Damaged or Defective Items
If your product arrives damaged or defective, we will make it right. Here's what to do:
Report Immediately
- Contact us within 48 hours of delivery
- Email info@myperfumesoutlet.com with your order number
- Include clear photos of:
- The damaged product
- The damaged packaging/box
- The shipping box (for carrier claims)
Resolution Options
- Full Refund: 100% refund including all shipping costs
- Free Replacement: We ship a new one immediately with expedited shipping
- Store Credit: Full credit + 10% bonus for the inconvenience
Photo Evidence Required
Photos are mandatory for all damage claims. Without clear photographic evidence, we cannot process your claim or file insurance with the shipping carrier.
5 Wrong Item Received
If you received an item different from what you ordered:
- Do NOT open the product — keep all seals and packaging intact
- Contact us within 48 hours with your order number and photos of the wrong item
- We'll provide a prepaid return label at no cost to you
- Once we receive the wrong item, we'll ship the correct product immediately
- Replacement shipping is expedited at no extra charge
Important: If you open the wrong item, it becomes ineligible for exchange. Always check your order against the packing slip before opening any perfume boxes.
6 Refund Processing
Inspection
Once we receive your return, our team inspects it within 1–3 business days to verify that seals and packaging are intact.
Refund Timeline
- Credit Cards: 3–10 business days
- Debit Cards: 3–7 business days
- PayPal: Within 24 hours
- Apple Pay / Google Pay: 3–5 business days
Refund Amount
- Full product price for eligible returns
- Applicable taxes
- Original shipping refunded only if return is due to our error
Email Notifications
You'll receive email updates at every step: return received → inspection → approval → refund issued. Track your return status in My Account.
7 Frequently Asked Questions
Only if the product is completely unopened and sealed. Once a perfume has been opened and tested, we cannot accept returns due to hygiene regulations and our authenticity guarantee. We recommend researching fragrances before purchasing or visiting our Scarborough store to test scents in person.
No. Once the cellophane seal is broken or the box is opened, the product is considered used and cannot be returned or exchanged. This is to ensure every customer receives a brand new, untouched product.
If you haven't opened the product, you can exchange it for the correct fragrance within 15 days. You'll need to pay return shipping, but we'll ship the correct item to you for free. Contact us immediately with your order number.
Take clear photos of the damaged bottle, box, and shipping packaging immediately. Contact us within 48 hours at info@myperfumesoutlet.com. We'll arrange a free replacement or full refund and file a claim with the carrier on your behalf.
Yes! If we shipped the wrong item, do not open it. Contact us within 48 hours with your order number and a photo of the incorrect item. We'll provide a prepaid return label and ship the correct fragrance immediately with expedited shipping at no cost to you.
Once we receive and inspect your return (1–3 business days), we'll process your refund to your original payment method. Credit cards take 3–10 business days, PayPal within 24 hours. You'll receive email notifications throughout the process.
Need Help With a Return?
Our Toronto-based support team is here to assist you with returns and exchanges.
Return Address: My Perfumes Outlet Returns, 69 Castle Hill Dr, Scarborough, ON M1T 2Y4
Always include your RMA number — returns without RMA will be rejected