Return & Refund Policy
Effective Date: January 1, 2024 | Last Updated: June 11, 2025
Returns and exchanges are only accepted for unopened products in their original sealed packaging within 7 days of delivery. Opened or used perfumes cannot be returned or exchanged unless the product arrived damaged or defective.
7-Day Window
Return or exchange within 7 days of delivery date
Unopened Only
Product must be sealed in original packaging
Damaged Items
Report within 48 hours for full refund or replacement
Wrong Item?
Exchange for correct product at no extra cost
1 Return & Exchange Eligibility
To qualify for a return or exchange, your item must meet ALL of the following conditions:
| Condition | Requirement | Status |
|---|---|---|
| Timeframe | Return initiated within 7 calendar days of delivery date | Required |
| Unopened & Sealed | Product must be completely unopened with original cellophane wrap and seals intact | Required |
| Original Packaging | Product in original box with all accessories, inserts, and authentication cards | Required |
| Proof of Purchase | Order number, receipt, or packing slip must be included | Required |
| Free Gifts | Any promotional gifts received with the order must also be returned | If Applicable |
| Opened or Used | Products that have been opened, used, or tested cannot be returned | Not Accepted |
For hygiene and safety reasons, we cannot accept returns or exchanges on any perfume that has been opened, used, or tested. Once the cellophane seal is broken or the box is opened, the product is considered used and is no longer eligible for return. This policy protects all our customers and ensures every product sold is 100% new and authentic.
2 Non-Returnable Items
The following items are final sale and cannot be returned or exchanged under any circumstances:
- Gift Cards & E-Gift Certificates — Digital and physical gift cards
- Clearance & Final Sale Items — Products marked "Clearance" or "Final Sale"
- Opened or Used Perfumes — Any product with broken seals or cellophane
- Tester Bottles — Tester products are final sale (unless damaged in transit)
- Personalized Items — Engraved or customized products
- Beyond 7 Days — Any return request after 7 days of delivery
Clearance and final sale items are clearly marked on the product page, in your cart, and at checkout. Please review your order carefully before completing your purchase. These items are heavily discounted and cannot be returned.
3 How to Return or Exchange
Follow these steps to return or exchange your unopened product:
Contact Us
Email info@myperfumesoutlet.com with your order number and reason
Get Authorization
Receive RMA number within 24 hours if eligible
Pack Securely
Pack unopened item in original box with RMA number included
Ship Back
Ship to our Toronto warehouse with tracking. Keep receipt
Inspection
We verify seals are intact (1–3 business days)
Resolution
Refund issued or replacement shipped
My Perfumes Outlet Returns Department
1333 Kennedy Road, Unit 6, Scarborough, ON M1P 2L6, Canada
Important: Include your RMA number on the outside of the package. Returns without RMA numbers will be rejected.
Return Shipping Costs
| Return Reason | Who Pays Shipping? | Notes |
|---|---|---|
| Wrong item received | We Pay (Free) | Prepaid return label provided |
| Damaged or defective | We Pay (Free) | Prepaid return label provided |
| Ordered wrong product | You Pay | Must use trackable service |
| Changed mind | You Pay | Must use trackable service
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