1 Shipping Rates & Thresholds

We offer transparent, straightforward shipping rates for all Canadian orders:

2 Delivery Timeframes by Province

Delivery times vary based on your location within Canada. All timeframes are estimates from the date of shipment (not order date):

3 Our Shipping Carriers

We partner with Canada's most trusted carriers to ensure your fragrances arrive safely and on time:

At checkout, we automatically select the most efficient carrier for your specific location to ensure the fastest possible delivery. The carrier selected will be indicated in your shipping confirmation email.

4 Order Processing

We process orders quickly from our Toronto, Ontario warehouse. Here's our order fulfillment process:

Processing Timeframes

• Orders placed before 2 PM EST (Monday–Friday): Processed same business day
• Orders placed after 2 PM EST or on weekends: Processed next business day
• Statutory holidays: Processed the following business day

5 Tracking Your Order

Every order includes free package tracking. Here's how to track your perfume delivery:

1. Check your email: Tracking number sent within 24–48 hours of order placement
2. Click the tracking link: Direct link to carrier's tracking page
3. Log into your account: Visit My Account to view all order statuses
4. Carrier websites: Track directly on Canada Post, UPS, FedEx, or Purolator websites
5. Mobile notifications: Opt in for SMS tracking updates during checkout

6 Delivery Restrictions & Important Information

6.1 Shipping Within Canada Only

We exclusively ship within Canada. We do not offer international shipping at this time. This allows us to:

• Offer free shipping on orders over CA$169
• Provide faster delivery times (as quick as 1 business day)
• Avoid international customs delays, duties, and brokerage fees
• Maintain competitive pricing for Canadian customers
• Ensure compliance with Canadian shipping regulations for fragrances

6.2 Address Requirements

• We ship to residential and commercial addresses across Canada
• PO boxes accepted via Canada Post
• Military addresses (CFPOs) supported
• Please ensure your shipping address is complete and accurate including apartment/unit numbers and buzzer codes

6.3 Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal:

• We will contact you to arrange re-delivery
• Additional shipping charges may apply for re-delivery
• If we cannot reach you within 14 days, the order will be refunded minus original shipping costs

6.4 Package Protection

All packages are insured against loss or damage during transit. If your package arrives damaged:

• Document the damage with photos immediately
• Contact us within 48 hours of delivery
• We will file a claim with the carrier and send a replacement or issue a full refund

7 Frequently Asked Questions