Return & Refund Policy
Your satisfaction is our priority as of June 11, 2025.
Overview
Thank you for choosing My Perfumes Outlet. We aim to provide exceptional service and hope you love your fragrance. This policy outlines your options for returns and refunds.
Shipping Details
- Free Shipping: Available for orders above CA$169 within Canada.
- Shipping Charge: CA$12.99 for orders below CA$169.
- Processing Hours: 9 AM - 6 PM, excluding public holidays.
- Re-delivery Charge: May apply if the order is not accepted on the scheduled date.
- Delivery Time: 3-5 business days, depending on demand and location.
Return & Exchange Policy
For domestic orders, we accept returns and exchanges based on the following:
- Unopened Merchandise: Returnable within 15 days of the order date.
- Opened or Defective Items: Not eligible for return.
- Exchanges: Allowed for unopened items; customers cover shipping costs for return and new item.
Customer Support
For assistance with returns, exchanges, or shipping, contact us at info@myperfumesoutlet.com with your order reference number. We’re available 24/7 to assist you.
We value your trust in My Perfumes Outlet!